Shipping Information

All Cooper&Smith orders include FREE Standard Shipping across Australia by Australia Post from our workshop in Wollongong, NSW. Express Shipping is available for a flat-fee of $3.95, added at checkout. We are unable to offer local pickup.

International Shipping

We offer international shipping to New Zealand for a flat-rate of $19.95 Standard or $39.95 Express.

Processing Times

Orders are typically processed in 1-2 business days, however there are times when orders may take up to 7 business days for processing. 

Delivery Times

To calculate the estimated delivery time to your postcode, use this tool on the Australia Post website.

Tracking An Order

You can track an existing order using the link in your shipping confirmation email. If you need us to resend it, please contact us.

Order Issues

If your order has gone missing, or there are any other issues that arise after your order has been shipped, please contact us with your order number and detailed description of the issue.

Broken Glassware

While we package your order with care and utilise fragile stickers, sometimes due to rough handling during shipping your glassware might be damaged. In these cases we will send out a replacement glass vessel at no charge.

Order Packaging

With the exception of polystyrene foam to protect glassware, Cooper&Smith orders are shipped with environmental sustainability front-of-mind. 

Cardboard boxes and printed postcards are made from 100% recycled materials, with orders secured with biodegradable packing tape and compostable paper-based bubble wrap.

Gifting

All Cooper&Smith products are packaged perfectly for gift-giving, in a branded cardboard box with glossy product cards and no invoices or packing slips to spoil the surprise.

Help & Assistance

If you have any questions about your order or our shipping information, please get in touch - we'd love to hear from you!

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