Cooper and Smith Gift Card. Propagate plant cuttings in water. Natural timber frame with suspended glass propagation vessels handcrafted in Australia. Free shipping, Afterpay and Apple Pay available.

Gift Card

Regular price $30.00
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Plant A Tree

Spoil the plant lover in your life or inspire someone to become one with a Cooper&Smith Gift Card. The link to your digital gift card will be delivered via email and needs to be forwarded to the recipient.

To make gifting your gift card a breeze (because we all know that receiving a gift card via email is a drag!) we've created a printable A5-sized certificate. Simply download it and print, then fill in the amount and redemption code found on the digital gift card.

We strongly recommend forwarding your email with the link to the digital gift card to the recipient.

When making a purchase, the recipient can redeem the value of Cooper&Smith Gift Card by entering it's unique code at checkout.

The gift card holds a balance, which can be spent over one or more orders. Gift card balances are applied to the total value of an order.

If the balance available on the Cooper&Smith Gift Card is greater than or equal to the order total, then the recipient can simply click Complete Order.

If the balance available on the Cooper&Smith Gift Card is less than the order total, then the recipient is prompted to choose a second payment method for the balance before placing the order.

More questions about the Cooper&Smith Gift Card are answered on our Frequently Asked Questions page.

Shipping In Australia

All orders include Free Standard Shipping in Australia. Upgrade to Express Shipping at checkout for $9.95 on orders up to $200. We are unable to offer local pickup.

International Shipping

Cooper&Smith orders can be sent to addresses in New Zealand and United Kingdom. Shipping costs are calculated at checkout based on order weight and size. Choose from Standard, Express or Courier.

Processing Times

Orders are typically prepared and packed in 1-2 business days, however there are times when orders may take up to 7 business days for processing.

Delivery Times

To calculate the estimated delivery time to your postcode or country, use this tool on the Australia Post website.

Tracking An Order

You can track an existing order using the link in your shipping confirmation email. If you need us to resend it, please contact us.

Order Issues

If your order has gone missing, or there are any other issues that arise after your order has been shipped, please contact us with your order number and detailed description of the issue.

Broken Glassware

While we package your order with care and utilise fragile stickers, sometimes due to rough handling during shipping your glassware might be damaged. In these cases we will send out a replacement glass vessel at no charge.

 

 

Help & Assistance

If you have any questions about your order or our shipping information, please start a live chat or get in touch - we'd love to hear from you!

We want you to be 100% happy with your Cooper&Smith order, but sometimes accidents happen and something might be broken or not quite right - sorry!

Open With Care

Please take care opening your Cooper&Smith order as there may be broken glass due to rough delivery, despite adequate packaging and a fragile sticker. In these cases we will deliver a replacement glass vessel to you at no charge.

Imperfections

Cooper&Smith Propagation Stations are proudly handcrafted and slight imperfections or colour variations may exist, not impacting the functionality of your propagation station. We only replace or refund products if they are damaged or broken, not for slight imperfections, colour variations or change of mind.

Damage or Breakage

If a product or piece of glassware in your order is damaged or broken, take a photo and send an email to support@cooperandsmith.com.au with the photo(s) attached. We’ll then work with you to organise a return of the product for a replacement or refund.

Returning An Order

Should a product in your order need to be returned, shipping costs will be reimbursed at the time of replacement or refund. Consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned product(s).

Receiving A Refund

If a refund has been approved, the product must be received by Cooper&Smith before the refund is processed. A credit will be applied to your original payment method, which can take anywhere between 24 hours and 14 days depending on which payment method was used.

Time Limit

Returns for damaged or broken products are accepted within 30 days of the date of your order. If 30 days have gone by since the date of your order, we are no longer able to offer a replacement or refund.

Help & Assistance

If you have any questions about your order or our returns and refunds information, please get in touch - we'd love to hear from you!

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